Features → Missed-Call Text-Back & Unified Inbox
Miss the call. Keep the customer.
When you can’t answer, Lead Flows texts the caller back in seconds — “Sorry we missed you, how can we help?” — and turns a lost call into a live conversation.
The problem this kills
The most expensive thing in your business is a ringing phone nobody can reach.
You’re on the tools, in clinic, in court, in a meeting — and the phone rings out. Most callers don’t leave a voicemail; they go straight back to Google and ring the next result. You paid to make that phone ring, and you’ll never even know who it was. Missed-call text-back closes that gap in the ten seconds after the call drops — which is exactly when they’re deciding who to try next.
What it does
Four capabilities, one unmissable inbox
01
Instant text-back on every missed call
The moment a call goes unanswered, the caller gets a text from your business number: sorry we missed you, we’ve seen your call, how can we help? Most reply — and a reply is a conversation you own, instead of a competitor’s new customer.
02
One inbox for every conversation
SMS, email, WhatsApp, Facebook and Instagram DMs, webchat and call notes — one thread per customer, visible to the whole team. No more “check the Facebook page” or forwarding screenshots. Anyone can pick up any conversation and see the full history.
03
Call tracking & recording
Tracked numbers tell you which ads and pages make the phone ring. Recordings mean quotes and details are never lost to memory, and new staff can hear what a good call sounds like.
04
The mobile app
The whole inbox, pipeline and calendar in your pocket. Reply to a webchat from the van; see this morning’s leads between appointments. If you can use WhatsApp, you already know how to use it.
What this looks like in the wild
A roofing firm audited one ordinary week: 11 missed calls, 2 voicemails, 0 call-backs logged. With text-back live, most missed callers replied to the text, and the owner booked extra surveys in month one without spending a penny more on ads. The feature paid for the whole platform before anything else was even switched on.
Objections
“Sounds good, but…”
“Won’t a text seem impersonal?”
Compared to what — ringing out? The text says a human saw them and is coming back to them. Callers read it as responsiveness, not automation.
“We already have a receptionist.”
For the calls she answers, perfect. This catches the ones at 6pm, at lunch, and when both lines are busy.
“My number’s everywhere — do I have to change it?”
No. Your existing number stays; we handle the setup so text-back works with the number your customers already know.
Related features
FAQs
Questions, answered.
How fast is the text-back?
Seconds after the missed call ends — while they’re still holding the phone.
Can I customise the message?
Yes, per business and even per time of day (an after-hours version can offer next-day slots or instant booking).
What happens when they reply?
The conversation lands in your unified inbox and mobile app, and can trigger your follow-up sequence — or you just text back like a normal human.
See Lead Flows on your own leads.
Book a 20-minute demo. We'll show you exactly where your current follow-up is leaking — and what it's costing you.
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