Features → Automated Follow-Up
Follow up in 60 seconds. Every lead. Every time.
The moment an enquiry arrives — day or night — Lead Flows replies by text and email in your tone, then keeps the conversation alive until they book or say no.
The problem this kills
Leads don’t go cold. They get answered by someone else.
An enquiry at 7:40pm on a Tuesday doesn’t wait until you’re back at a desk. They’ve usually filled in three forms, and the first business to reply gets the conversation — everyone else gets the voicemail. “Following up” from memory means the keen ones get chased and the rest quietly expire. That’s not a discipline problem; it’s a job no human can do at 11pm, on a ladder, or mid-appointment. So the software does it.
What it does
Five ways it keeps every conversation alive
01
Instant multi-channel replies
The second a lead arrives — from a form, ad, webchat or missed call — they get a personal SMS and email: their name, their enquiry, your next step. Under 60 seconds, 24/7. You get notified in the app at the same time, so you can jump in personally whenever you want.
02
Sequences that don’t give up after one try
Most follow-up dies after a single attempt. Lead Flows runs polite, persistent sequences over days and weeks — text, email and WhatsApp — until the lead replies, books, or asks to stop. You set the rhythm once; it runs on every lead forever.
03
Long-term nurture for the not-ready-yet
“Just getting prices for next year” isn’t a dead lead — it’s a diary entry. Not-ready leads drop into a slow-burn nurture track so that when they are ready, you’re the business already in their inbox.
04
Database reactivation
Every old spreadsheet and inbox full of past quotes is money sitting still. One reactivation campaign to your existing list — “still thinking about the extension?” — routinely books work from names you’d written off. No ad spend required.
Scale plan
AI-assisted replies that book appointments
When leads reply with questions, AI drafts the answer in your tone and offers your live calendar slots — with a human able to step in at any point.
What this looks like in the wild
A window & door company was getting 60 enquiries a month and quoting about half. Instant replies lifted contact rates within days; the quote-chase sequence recovered jobs that had previously vanished after “I’ll think about it.” The owner’s summary: “Same ad spend, more surveys booked. We just stopped leaking.”
Objections
“Sounds good, but…”
“Automated messages will annoy people.”
Persistence annoys nobody when it’s polite, personal and easy to opt out of. What annoys people is being ignored for two days.
“I like to reply personally.”
Keep doing it — the automation is your safety net, not your replacement. It holds the lead warm until you’re free.
“My leads come from lots of places.”
That’s the point. Forms, ads, socials, missed calls — every source triggers the same instant follow-up.
FAQs
Questions, answered.
Can I write the messages myself?
Yes — and during onboarding we write the first set with you, in your voice, so day one sounds like you.
What if a lead replies?
The sequence pauses automatically and the conversation lands in your unified inbox (and phone app) for a human — or the AI assistant on Scale — to take over.
Is this compliant?
Messages go to people who enquired with you, include opt-out, and are logged. GDPR and PECR compliant; we set it up correctly for you.
See Lead Flows on your own leads.
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