Features → Reviews & Reputation
Turn happy customers into your best marketing.
Every completed job triggers a review request, automatically. Your Google profile grows while you get on with the work.
The problem this kills
Your happiest customers are silent. Your unhappiest one wrote a review.
Most delighted customers would happily leave five stars — if asked at the right moment, with a link that takes ten seconds. Nobody asks, because asking is awkward and everyone’s busy, so review profiles end up written by the rare complainer. Meanwhile every prospect you quote is comparing your 12 reviews against a competitor’s 200 before deciding who to call back. Reviews aren’t vanity — they’re the last click before the enquiry.
What it does
Four parts of the review engine
01
Review requests on autopilot
Move a job to Complete (or any trigger you choose) and the customer gets a friendly text and email with a direct link to your Google profile. Timed for the moment satisfaction peaks — job just done, invoice not yet aged.
02
Polite persistence, capped
Didn’t get round to it? A gentle nudge follows a few days later, then stops. The sequence does the asking so your team never has to have the awkward conversation.
03
Every review, monitored and answered from one place
New reviews — Google and Facebook — appear in your Lead Flows inbox. Reply without logging into anything else. Replying to every review (especially the bad one, calmly) is read by prospects as customer service happening in public.
04
Put the proof where prospects decide
Review widgets stream your latest Google reviews onto your website and landing pages — live, dated, real — right next to your forms and booking buttons.
What this looks like in the wild
A landscaping firm had 14 Google reviews after nine years — from hundreds of happy customers nobody had asked. With requests triggered on job completion, reviews climbed steadily every month, and within a couple of quarters they were the best-reviewed firm in their town. Their quote-to-win rate moved with it: same work, same prices, more trust.
Objections
“Sounds good, but…”
“What if someone leaves a bad review?”
Unhappy customers find Google without an invitation — that risk exists already. Asking everyone means the silent happy majority finally outvotes them.
“Isn’t automated review-gathering against Google’s rules?”
Buying or faking reviews is. Asking your real customers for honest feedback isn’t — and we set the flow up to ask everyone, which keeps you on the right side of the guidelines.
“My customers aren’t the reviewing type.”
They review restaurants and Amazon orders. The difference is a ten-second link at the right moment versus “leave us a review sometime.”
FAQs
Questions, answered.
Can I choose who gets asked?
Yes — trigger requests from any pipeline stage, tag or manual action, so you’re in control of when the ask goes out.
Which platforms does it cover?
Google is the priority (it’s where local buying decisions happen); Facebook reviews are supported, and requests can point anywhere you have a profile.
Do I get notified of new reviews?
Instantly — every new review lands in your inbox and mobile app, ready to reply.
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